Privacy Policy
Introduction
Welcome to the One Source Utility Privacy Policy. In this Privacy Policy, ‘you’ and ‘your’, we mean any individual who: o uses our Website visits any of our UK premises (for example, one of our offices) directly purchases any of our products or receives our services (for example, as a sole trader) works for one of our Customers , works for one of our Suppliers; or o otherwise communicates with us. ‘Customers, we mean any company or organisation that we provide our products and/or services to, Suppliers , we mean energy and utilities companies that we work with, including in order to collate energy and other utility proposals for our Customers, and who we may place customer energy and other utilities contracts with personal information we mean any information that can be used to identify you as an individual (whether alone, or if combined with other information) services we mean our energy and utilities brokerage and management services ,products, we mean our our website We respect your privacy, and are committed to protecting your personal information. In this Privacy Policy, we explain how and why we collect, process, use and disclose your personal information, and what rights you have in relation to our use of it. In certain circumstances, you may have a right to object to our use of your personal information. For further information regarding this, please refer to the Your Rights section below. Please read this Privacy Policy carefully as it contains important information to help you understand our practices regarding your personal information. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. From time to time, we may change this Privacy Policy. As a result, please refer to this Privacy Policy regularly to review any amendments. Who are we? This Privacy Policy covers the processing of personal information carried out by One Source Utility Ltd which as explained above is made up of two different legal entities. When this Privacy Policy references we, us , and ,our, it is therefore specifically referring to the relevant company One Source Utility responsible for processing your personal information. That entity will be the controller of your personal information (meaning it will be the entity that determines how your personal information is processed and for what purposes). What personal information do we collect and how do we use it? We may collect and process personal information about you in connection with a service or product provided to you (or to the organisation you work for) by us, through your use of our Website, via our social media pages, when you visit one
Personal information about third parties In the course of using our Website, or through other interactions you may have with us, you may provide us with the personal information of third parties. For example, you may provide us with the information of a colleague when entering into a transaction on behalf of a Customer that you work for. In such cases, we will process such third party personal information in accordance with this Privacy Policy. Where providing us with third party personal information, you confirm that the third party is happy for you to share their personal information with us, and that you have made them aware of this Privacy Policy. Use of your personal information We collect and process your personal information for a number of different reasons. Under data protection laws, we require a legal basis in order to process your personal information for each of our processing purposes.
Your rights Under data protection laws, you have certain rights with respect to your personal information. These include, Right of access. You have the right to receive a copy of the personal information we hold about you (subject to certain exemptions) Right to rectification You have the right to ask us to correct your personal information where this is incomplete or inaccurate. • Right to erasure. You have the right to ask for your personal information to be deleted (in certain circumstances) Right to restriction. You have the right to ask us to suspend our use of your personal information (in certain circumstances) Right to portability. In certain circumstances, you have the right to receive your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where technically feasible. Right to object. You have a right to object to our processing of your personal information (in certain circumstances, and subject to certain exemptions). Right to withdraw consent. Where we rely on consent as our legal basis for processing your personal information, you have the right to withdraw your consent at any time. A number of these rights are subject to exemptions, and some are applicable only in certain situations. For further information on your rights, and when they apply, please visit https://ico.org.uk/for-the-public/. If you wish to exercise any of your rights, or discuss your rights with us, please contact our Head of Data Protection using the contact details provided below. Complaints process If you have a complaint about how we have handled your personal information, you may contact our Head of Data Protection using the details below and we will investigate your complaint. In addition to the rights listed above, you also have a right to complain to the relevant data protection authority. Under data protection law, you have a right to complain about our handling of your personal information to the data protection authority, which in the UK is the Information Commissioner’s Office (ICO). Contact Us If you have any questions about this Privacy Policy, please contact our Head of Data Protection Mel.coxon@onesourceutility.co.uk